Overview
BizPlanStudio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business planning services at bizplanstudio.com.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our services.
Information We Collect
We collect information necessary to provide our business planning services. We minimize data collection to only what is essential for fulfilling your order.
Information You Provide
Account and Order Information
- Name and email address (required for delivery and communication)
- Phone number (optional, for consultations)
- Billing address (for payment processing)
Intake Form Data
When you place an order, we collect detailed information to create your business plan:
- Business name and proposed business location
- Industry, business type, and business model
- Target market and customer demographics
- Financial information (startup costs, funding needs, revenue projections)
- Business goals, milestones, and timeline
- Competitive landscape and market positioning
- Management team and organizational structure
Uploaded Documents
You may optionally upload supporting documents:
- Existing business plans or drafts
- Financial statements or projections
- Market research or industry data
- Lease agreements, contracts, or permits
- Product images or marketing materials
Communications
- Contact form inquiries and messages
- Email correspondence with our team
- Feedback and revision requests
- Support tickets and questions
Information Collected Automatically
When you visit our website, we automatically collect certain information:
- IP address (for security and fraud prevention)
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or source
- Date and time of your visit
Payment Information
We do NOT store credit card numbers, bank account details, or other payment credentials. All payment processing is handled securely by Stripe. We only receive confirmation of successful payments.
How We Use Your Information
We use the information we collect for the following purposes:
To Provide Our Services
- Create your custom business plan and deliverables
- Research your industry, market, and competitors
- Generate financial projections based on your inputs
- Deliver completed plans via email
- Process revision requests
To Process Transactions
- Process payments through Stripe
- Send order confirmations and receipts
- Manage refunds when applicable
To Communicate With You
- Send order status updates and delivery notifications
- Respond to inquiries and support requests
- Request clarification on intake form information
- Send revision confirmations
To Improve Our Services
- Analyze aggregate usage patterns (not individual behavior)
- Identify common questions to improve our FAQ
- Enhance our templates and methodologies
- Train our team on industry best practices
For Legal and Security Purposes
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our terms of service
- Protect our rights and the rights of others
Information Sharing
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We never have, and we never will.
We may share your information in the following limited circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf (see Service Providers section below).
Legal Requirements
We may disclose your information if required by law, court order, subpoena, or other legal process.
Business Transfers
If BizPlanStudio is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
With Your Consent
We may share your information for other purposes if you give us explicit consent to do so.
Anonymized Data
We may use anonymized, aggregated data for portfolio samples, marketing, and service improvement. This data cannot be used to identify you and includes no business names, personal information, or specific financial details.
Service Providers
We use the following third-party services to operate our business. Each provider has their own privacy policy governing their use of your data:
Stripe
Payment Processing
Stripe collects and processes payment information. They are PCI-DSS compliant. We do not store your card details.
View Stripe Privacy Policy →Resend
Email Delivery
Resend delivers order confirmations, notifications, and communication emails. They process email addresses and message content.
View Resend Privacy Policy →UploadThing
File Storage
UploadThing securely stores documents you upload. Files are encrypted and deleted 90 days after order completion.
View UploadThing Privacy Policy →Vercel
Website Hosting
Vercel hosts our website and may collect technical data such as IP addresses and access logs for security and performance purposes.
View Vercel Privacy Policy →Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Measures
- All data transmitted to and from our site is encrypted using TLS/HTTPS
- Data at rest is encrypted using industry-standard encryption
- Payment processing is PCI-DSS compliant through Stripe
- Regular security assessments and updates
- Secure authentication and access controls
Organizational Measures
- Access to personal data is limited to personnel who need it
- Staff are trained on data protection and privacy
- Confidentiality agreements with all team members
- Regular review of data handling procedures
While we use commercially reasonable efforts to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your information only as long as necessary for the purposes described in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order data | 3 years | Support, legal compliance, tax records |
| Delivered plans | 3 years | Re-delivery requests, support |
| Uploaded documents | 90 days | Order fulfillment, revisions |
| Contact inquiries | 1 year | Follow-up, service improvement |
| Website logs | 90 days | Security, fraud prevention |
After the retention period, data is securely deleted. If you request deletion (see Your Rights), we will delete your data within 30 days, except where we are legally required to retain it.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you. We will provide this within 30 days of your request.
Right to Correction
You can request that we correct inaccurate or incomplete personal information. Contact us with the corrections needed.
Right to Deletion
You can request that we delete your personal information. We will honor this request unless we have a legal obligation to retain the data.
Right to Restrict Processing
You can request that we limit how we use your data while we address a complaint or verify the accuracy of your data.
Right to Data Portability
You can request a machine-readable copy of your data to transfer to another service.
Right to Object
You can object to certain processing of your data, such as processing for direct marketing purposes.
To exercise any of these rights, contact us at privacy@bizplanstudio.com. We will respond within 30 days and may ask for verification of your identity.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know
You can request disclosure of what personal information we have collected, the sources of that information, our business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete
You can request deletion of your personal information, subject to certain exceptions (e.g., we may retain data needed to complete a transaction or comply with legal obligations).
Right to Opt-Out of Sale
We do not sell your personal information to third parties. We have never sold personal information and have no plans to do so.
Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. You will receive equal service and pricing regardless of whether you exercise these rights.
Global Privacy Control (GPC)
We honor Global Privacy Control signals. If your browser sends a GPC signal, we will treat it as a valid opt-out request for any applicable sharing or selling of data (though we do not sell data).
Authorized Agents
You may designate an authorized agent to make requests on your behalf. We may require verification of the agent's authority.
Categories of Information
In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:
- Identifiers (name, email, IP address)
- Commercial information (purchase history, order details)
- Internet activity (browsing history, interactions with our website)
- Professional information (business details from intake forms)
To make a CCPA request, contact us at privacy@bizplanstudio.com or call us. We will verify your identity before processing your request.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@bizplanstudio.com. If we discover we have collected information from a child, we will delete it promptly.
International Data Transfers
BizPlanStudio is based in the United States. If you access our services from outside the US, your information will be transferred to and processed in the United States.
By using our services, you consent to the transfer of your information to the United States and acknowledge that US data protection laws may differ from those in your country.
We take steps to ensure that your data receives adequate protection regardless of where it is stored, including using service providers that comply with applicable data protection standards.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
For material changes that affect how we use your personal information, we will notify you via email (if you have an active order) or by posting a prominent notice on our website before the changes take effect.
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
Privacy Inquiries
Email: privacy@bizplanstudio.com
Contact Form: bizplanstudio.com/contact
We aim to respond to all privacy inquiries within 5 business days, and to fulfill data requests within 30 days as required by applicable law.