Communication Services

1. VOIP Phone System

1.1 Phone System Requirements

1.2 Usage Profile

1.3 Vendor Comparison

Nextiva Core ($15/user/month) - RECOMMENDED

Pros:

• Best price-to-value ratio
• Full feature set at budget price point
• Professional voicemail transcription
• Video meetings for virtual tours

Cons:

• Annual contract for best pricing
• May require port existing number (3-5 business days)

Ooma Essentials ($19.95/user/month)

Pros:

• No annual contract required
• 100+ phone features
• Good for startup flexibility
• Established small business provider

Cons:

• Higher monthly cost than Nextiva
• Video conferencing on higher tiers only

RingCentral Core ($20/user/month)

Pros:

• Enterprise-grade reliability
• Extensive third-party integrations
• Strong uptime guarantee

Cons:

• Higher cost for features beyond single-user needs
• Enterprise features overkill for 1-line operation
• Better suited for multi-employee operations

1.4 Decision Matrix

1.5 Recommendation

Primary: Nextiva Core ($15/month)

• Single line sufficient for owner-operated model
• All required features included
• Best value for business VOIP

When to Add Second Line:

• Phase 8 noted manager hire at 93%+ occupancy
• Add second line when hiring part-time assistance
• Upgrade to multi-user plan at that time

1.6 Setup Requirements

1.7 Budget Summary

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2. Tenant WiFi & Connectivity

2.1 Service Offering

Strategic Decision: Free WiFi is a value-add that supports premium positioning established in Phase 4. Unlike competitors who may charge extra, Luxa includes WiFi as standard amenity.

2.2 Network Design

Reference: Network architecture from Phase 11-02 infrastructure specification.

Tenant Network Configuration

Guest Network Configuration

2.3 Coverage Requirements

Access Point Placement

For ~3,500 sq ft facility:

Result: Zero dead zones; seamless roaming throughout facility.

2.4 Internet Service Requirements

ISP Considerations (Loudoun County)

Installation Timing: Order ISP service 4-6 weeks before opening. Installation may require landlord coordination.

2.5 Tenant Communication About WiFi

Move-In Orientation

WiFi Information:
- Network Name: "Luxa-Tenant"
- Password: [provided during orientation]
- Support: Contact facility manager for connection issues
- Guest Network: "Luxa-Guest" available for your clients

Usage Guidelines:
- 5 devices per suite typical allocation
- Avoid large downloads/streaming during peak hours (10am-7pm)
- Payment terminals and booking apps work reliably
- Report connectivity issues promptly

WiFi Policy

2.6 Budget Summary

Note: Network hardware (router, switch, APs) budgeted in Plan 02 (Infrastructure Specification).

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3. Tenant Booking Ecosystem

3.1 Context: Independent Contractor Model

Critical Compliance Note: Tenants are independent contractors (ICs), not employees. This has important implications for booking software:

Facility's Role: Provide information and support, not mandates.

3.2 Popular Booking Options for Tenants

The following are common choices among independent beauty professionals. This list is informational only - provided during onboarding to help new tenants who don't already have a system.

Square Appointments

Pros:

• Free tier sufficient for most
• Strong payment integration
• Widely recognized by clients

Cons:

• Advanced features require paid tier
• Less specialized for beauty industry

GlossGenius ($24-48/month)

Pros:

• Beautiful, Instagram-worthy aesthetic
• Built specifically for beauty professionals
• Strong client engagement features

Cons:

• No free tier
• Mobile-only (no desktop app)

Vagaro ($24-48/month)

Pros:

• Most feature-rich option
• Marketplace listing for client discovery
• Good for tenants building new clientele

Cons:

• Can be overwhelming
• Higher cost for full features

Salon Suite Solutions Tenant App

Pros:

• No cost to tenant
• Integrated with facility system
• Potential differentiator for tenant recruitment

Cons:

• Only available if facility uses S3 PM software
• May be less polished than dedicated apps

3.3 Facility's Role in Booking

Sample Onboarding Language

Booking Software:
As an independent contractor, you choose your own booking and payment
systems. Here are popular options used by suite professionals:

- Square Appointments (free tier available)
- GlossGenius ($24-48/mo)
- Vagaro ($24-48/mo)
- [If using S3] Our property management includes a FREE booking app for
  tenants - ask about the Salon Suite Solutions tenant app benefit

You are NOT required to use any specific system. This is informational only.

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4. Complete Technology Stack Summary

4.1 Phase 11 Technology Overview

All specifications from Phase 11 consolidated:

4.2 Recurring Cost Summary

4.3 Hardware Cost Summary

4.4 Total Technology Investment

Alignment Check: Phase 8 facility cost model includes ~$14,578/month operating expenses. Technology recurring ($515-1,620/month) fits within this budget.

4.5 Key Technology Decisions for SBA Plan

4.6 Implementation Priority

Install systems in this order (dependencies flow downward):

Implementation Timeline

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5. Document References

Phase 11 Specifications

Prior Phase References

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Technology stack complete. All specifications ready for vendor quoting and SBA business plan inclusion.

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Communication & Tenant Services Specification Complete Phase 11: Technology Stack - Plan 03 Complete